Analytics
Every conversation, measured — across six channels
Data AnalyticsAI AutomationCustom Software
- 10 KPIs
- from response time to no-shows
- Daily
- auto-synced from the phone system
- Sentiment
- scored on every review
The challenge
Front-desk performance across phone, email, social, and chat was invisible. No one knew response times, booking conversion, or where enquiries were being lost.
What we built
01
One view of every channel
A unified dashboard across phone, email, Instagram, Facebook, WhatsApp, and SMS — the whole front desk in one place.
02
The metrics that move bookings
Ten operational KPIs — response time, booking conversion, missed-call recovery, no-shows, rebooking and more — tracked automatically.
03
Fed automatically
Daily ingestion from the contact-center system plus sentiment analysis on every Google review, with CSV export and role-based access.
More work
Explore more results
Ready when you are
Let's build the system your next stage depends on.
Book a free 30-minute strategy call. We'll map your biggest bottleneck and show you exactly where AI moves the needle — no pitch, no obligation.